41 Days, 8 Emails, and One Google Listing That Almost Died

41 Days, 8 Emails, and One Google Listing That Almost Died

41 Days, 8 Emails, and One Google Listing That Almost DiedChris Small
Published on: 16/05/2026

What happens when Google support spends 41 days giving advice that would have erased a client's Business Profile. A war story from inside the contradiction.

AI VisibilityGoogle Business Profile
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Which AI Do Consumers Really Trust With Their Buying Decisions? (And what it means for local businesses.)

Which AI Do Consumers Really Trust With Their Buying Decisions? (And what it means for local businesses.)

Which AI Do Consumers Really Trust With Their Buying Decisions? (And what it means for local businesses.)Chris Small
Published on: 12/05/2026

Consumer use of AI to find local businesses jumped from 6% - 45% in one year. Here's who's winning

AI Visibility
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Is AI Sending Customers to You — Or to Your Competitor Next Door?

Is AI Sending Customers to You — Or to Your Competitor Next Door?

Is AI Sending Customers to You — Or to Your Competitor Next Door?Chris Small
Published on: 28/04/2026

AI platforms are ranking and recommending every small business right now — whether the owner knows it or not. Here's what AI is seeing, why it's getting things wrong, and five tests you can run today to find out where you stand.

AI Visibility
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How to Talk to AI (From Someone Who's Been Doing It Since Day One)

How to Talk to AI (From Someone Who's Been Doing It Since Day One)

How to Talk to AI (From Someone Who's Been Doing It Since Day One)Chris Small
Published on: 20/04/2026

Forget prompt engineering. After two decades in marketing and a year of daily AI collaboration, here's what actually works — and it's simpler than the gurus want you to believe.

AI Visibility
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