AI Said Their Business Was CLOSED. It Wasn't.

AI Said Their Business Was CLOSED. It Wasn't.

AI Said Their Business Was CLOSED. It Wasn't.Chris Small
Published on: 20/05/2026

An AI tool reported a busy plastic surgery practice as permanently closed. It was one of five fabrications I caught last month. Here's what AI is making up.

AI hallucinationAI accuracyAI search resultsAI fact-checkingbusiness reputationAI visibility auditChatGPT business searchPerplexity citations
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41 Days, 8 Emails, and One Google Listing That Almost Died

41 Days, 8 Emails, and One Google Listing That Almost Died

41 Days, 8 Emails, and One Google Listing That Almost DiedChris Small
Published on: 16/05/2026

What happens when Google support spends 41 days giving advice that would have erased a client's Business Profile. A war story from inside the contradiction.

AI search optimizationLocal SEOGBPGoogle Business ProfileGoogleAI VisibilityGoogle Business Profile support
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Which AI Do Consumers Really Trust With Their Buying Decisions? (And what it means for local businesses.)

Which AI Do Consumers Really Trust With Their Buying Decisions? (And what it means for local businesses.)

Which AI Do Consumers Really Trust With Their Buying Decisions? (And what it means for local businesses.)Chris Small
Published on: 12/05/2026

Consumer use of AI to find local businesses jumped from 6% - 45% in one year. Here's who's winning

AI VisibilityAEOAI search optimizationGemini AI searchBrightLocal 2026generative engine optimization
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Is AI Sending Customers to You — Or to Your Competitor Next Door?

Is AI Sending Customers to You — Or to Your Competitor Next Door?

Is AI Sending Customers to You — Or to Your Competitor Next Door?Chris Small
Published on: 28/04/2026

AI platforms are ranking and recommending every small business right now — whether the owner knows it or not. Here's what AI is seeing, why it's getting things wrong, and five tests you can run today to find out where you stand.

AI VisibilitySmall BusinessLocal SEOAEOAnswer Engine Optimization
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